Warranty basics

A warranty is a written guarantee that a product is reliable and that the manufacturer will pay to fix or replace it during the warranty period. Two key types of warranties for appliances are:

  • Comprehensive warranty: This covers both the parts and the labor needed for repairs or replacement.
  • Parts-only warranty: This only covers the cost of replacing defective parts, and you are responsible for the labor costs. 

 Warranty for AC units

  • Typical warranty length: Many AC units come with warranties of 1 to 5 years, with some components like the compressor or motor having an extended warranty of up to 10 years.
  • Warranty start date issue: Some manufacturers have started the warranty period from the date of purchase, rather than the date of installation. In response, the Central Consumer Protection Authority (CCPA) has requested companies to follow consumer-friendly practices.
  • Warranty voidance: Taking certain actions, such as having an unauthorized technician service the unit or using the product contrary to the user manual’s instructions, can void your warranty. 

 The Consumer Protection Act, 2019The Consumer Protection Act, 2019 (CPA) is designed to protect consumers from unfair trade practices. Under the CPA: 

  • You can file a product liability complaint to claim compensation if a product is defective or the service provided is deficient.
  • A product is considered defective if it has a manufacturing or design flaw, or if it does not conform to the express warranty.
  • A service is deficient if it is faulty, imperfect, or does not meet the standards required by law. 

 How to claim a warranty

  1. Gather documents: You will need the original purchase invoice and warranty card.
  2. Contact the manufacturer: You can reach out to the manufacturer through their customer service helpline or by visiting an authorized service center.
  3. Use an online retailer’s process: If you purchased the product online, you might be able to initiate the process through the retailer’s app or website.
  4. Keep records: Organize all correspondence, including emails and job sheets from service centers. 

What to do if your claim is denied

  • Send a legal notice: If the manufacturer refuses to honor the warranty, you can send a formal legal notice. This often prompts companies to resolve the issue.
  • File a complaint with a Consumer Forum: You can file a complaint with the appropriate Consumer Disputes Redressal Commission based on the value of the claim.
  • Seek legal help: A lawyer specializing in consumer law can help you navigate the process and represent you if the matter goes to a consumer tribunal. 

Since warranty information varies by manufacturer and specific product, if you have a particular appliance in mind, I can help find details on its specific warranty. If you’d like, I can help you look up the warranty details for a specific product you’re interested in.